Frequently Asked Questions
What is your delivery policy?
We offer free next day delivery on orders over $250 within a 70 mile radius of any of our stores. For orders less than $250 within our radius, we charge a $50 delivery fee. For delivery sites outside of our 70 mile radius we charge a $150 delivery fee.
What is your return policy?
We accept all returned stock items within 30 days if the pieces are not painted or cut. We can return your money through your original method of payment or keep the remaining as a balance on your account to use on a later purchase.
Do you offer custom milling?
We do offer custom milling with lead times of 10 business days.
What payment types do you accept?
We accept all major credit cards (Visa, American Express, Mastercard, and Discover) and cash.
How do you properly prepare trim for installation?
We recommend watching this video to learn how to prepare our trim for installation.
How do you properly install Windsor One products?
For our Windsor One products we recommend visiting their site at https://windsorone.com/install/ to learn how to properly install their material.
How do you properly install Kelleher products?
For our Kelleher products we recommend using their installation instructions found here http://www.kelleher.com/uploads/ckeditor/attachments/38/FAQ_Treated_Products.pdf?1394475247